Frequently Asked Questions - FAQs

Can I speak to someone on the phone to place my order or about my order?

ABSOLUTELY! We would love to hear from you! Please phone us during our business hours Mon-Sat. We look forward to hearing from you! 314-333-1440

Do you deliver in time for events or funerals before/after your listed business hours?

YES! We know that some of life's milestones occur during "non-standard working hours". We will work with you and your event times; either give us a call or leave us a note when placing your order.

Do you offer same day delivery service?

Orders placed by 10:00 AM are typically eligible for same-day delivery, though ordering 24 to 48 hours in advance guarantees the best selection of seasonal blooms. If you want to verify, just give us a call, we are happy to help.

How far in advance should I book my wedding/event?

We recommend booking 3 to 6 months in advance to allow ample time for consultations, custom sourcing, and floral design planning.

How long will my Flowers last?

Most fresh floral arrangements last 5 to 7 days, depending on the variety and care. To maximize their lifespan: Water: Change the water every 2 days and top it up daily. Trimming: Trim 1/2 inch off the stems at a 45-degree angle every few days using clean, sharp scissors. Placement: Keep flowers in a cool spot away from direct sunlight, heating vents, and ripening fruit (which releases ethylene gas that causes wilting).

Do you offer same-day flower delivery in Winfield?

Yes, we provide same-day delivery in Winfield.

How much does flower delivery cost in Winfield?

Delivery fees vary depending on the location and distance. At checkout, you’ll see the exact cost for your area.

Can I order online or by phone?

Yes! You can order online anytime at elouiseshouseofflowers.com or by phone at (314) 333-1440 during our business hours (Mon-Fri 9 AM-5 PM, Sat Delivery only on previously ordered arrangements., Sun Closed).

What forms of payment do you accept?

We accept major credit/debit cards, Apple Pay, Google Pay, Link, bank account payments, and Afterpay at our online checkout. For in-store or phone orders, we take cards, House Accounts, cash, and checks.

Can I request certain flowers or colors?

Of course! You can let us know your preferred flowers or color palette. While some blooms may be seasonal or limited, we’ll do our best to create an arrangement that reflects your vision.

What happens if the recipient isn’t home?

If the recipient isn’t available, our driver will either leave the flowers in a safe spot or, if needed, arrange a re-delivery at a later time.

Do you deliver flowers to hospitals, offices, or event venues in Winfield?

Yes, we deliver to homes, hospitals, businesses, and venues across Winfield. Please provide the full address and any delivery notes during checkout.

Can I include add-ons with my bouquet or arrangement?

Absolutely! We offer a variety of flower delivery add-ons to personalize your arrangement such as small gifts or keepsakes. You’ll see available add-ons on each product page and again at checkout.

How do I make my flowers last longer?

Trim the stems, place them in fresh water, and keep the arrangement in a cool spot away from direct sunlight to extend their life.

Why choose flowers by Elouise's House of Flowers and Gifts ?

What sets us apart is the care in every detail: fresh, quality blooms, thoughtful design, and a wide online selection. We’ve got plenty to choose from for the big days—Valentine’s Day, Mother’s Day, Thanksgiving, and Christmas—in Winfield, and we don’t stop there. From everyday bouquets to weddings and events, we’ve got you covered. Have something in mind? Tell us your colors or favorite flowers and we’ll make it happen.

Can I add a personalized message or card to my flower order?

Yes, absolutely—adding a personalized message or card is one of the easiest ways to make your delivery extra special. At checkout, you’ll find a dedicated field to type in your custom message.

Can I order a flower subscription?

Yes, our flower subscription service is a game-changer for effortless, fresh blooms delivered straight to your door—perfect for treating yourself or gifting ongoing joy without the hassle. You can choose your budget, frequency (weekly, bi-weekly, monthly, quarterly, or yearly), and first delivery date on our subscriptions page.

Delivery FAQs